Frequently Asked Questions

The monument is located inside the Palais de Justice. For everyone's safety, detection rules are very strict and it takes time!

Any sharp object, however small, is forbidden inside the Palais de Justice for safety reasons.

All glass containers are prohibited inside the Palais de Justice.

There is no place to store these items. If you still wish to enter the Sainte-Chapelle, you must resign yourself: these objects will be confiscated and not returned. We therefore recommend that you make arrangements in advance. You will find a number of applications that allow you to geolocate businesses that accept left-luggage not far from our monuments. Find out more at

Animals are not allowed on the monument premises, even in a bag. Only assistance animals and guide dogs may enter the monument.

No. And please note that bulky luggage, scooters (adults and children) and motorbike helmets are not allowed in our monument. We therefore recommend that you make arrangements in advance. There are applications that allow you to geo-locate businesses that accept left-luggage not far from our monuments. Find out more!

You can leave your pushchair outside in a covered area. You will not be able to access the upper chapel as the staircase is narrow. Make sure you bring a baby carrier!

Our security staff will adapt the detection system if you can provide proof.

Credit card, cheque, Up culture vouchers, holiday vouchers.

We strongly recommend that you pay in advance, as you run the risk of waiting a very long time - or even not being able to get in during busy periods (school holidays, Easter weekend).

Yes, you can buy a twin ticket on the Sainte-Chapelle ticketing page or directly from the ticket office. This means that you can visit the Conciergerie before or after your visit to the Sainte Chapelle. However, don't forget to take into account the time of the last access (5.15pm) and the duration (between 1h and 1h30) of your visit to the Conciergerie.

Given the large number of visitors to the Sainte-Chapelle, we advise you to make sure you keep to your time slot.

Your entry is guaranteed within 30 minutes of the selected time.

The discount is only applied at the on-site checkout. In this specific case, we invite you to book a time slot with the words "I already have a ticket". You will pay for your ticket on the day of your visit.

If you are a holder of a culture, journalist or ICOM card, we strongly recommend that you book a slot, otherwise you run the risk of waiting a long time before being detected. Once you have passed detection, these cards will give you easy access to the entrance of the Sainte-Chapelle How do I proceed? Go to the ticket office. In the dedicated box, select "Other free tickets".

Yes, you must book a time slot. And don't forget to show your museum pass when you check in!

Yes, you need to book a ticket, even for the youngest visitors! And don't forget the supporting documents you'll be asked for at the Sainte-Chapelle control (identity card, passport).

How do I go about it? Go to the ticket office

Select the appropriate ticket.

Please refer to the conditions for free admission:

Tickets are neither exchangeable nor refundable, regardless of the type of ticket purchased. We advise you to refer to the general terms and conditions of sale .

Only orders placed on our official ticketing website can be processed by our services. We advise you to address your request to the website where you bought your tickets.

Please refer to the conditions for free admission

No. Reservations are not possible. Access to the monument is free.

The reserved slot is for the Sainte-Chapelle only. You can visit the Conciergerie before or after your visit to the Sainte-Chapelle. However, don't forget to take into account the time of the last access (5.15pm) and the duration (between 1h and 1h30) of your visit to the Conciergerie. Given the large number of visitors to the Sainte-Chapelle, we advise you to make sure you stick to your time slot.

No. And please note that luggage, scooters (adults and children) and motorbike helmets are not allowed in our monument. We therefore recommend that you make your arrangements in advance. There are applications that allow you to geolocate shops that accept left-luggage not far from our monuments. Find out more!

Animals are not allowed inside the monument, even in a bag. Only assistance animals and guide dogs may enter the monument on presentation of proof.

To get to the upper chapel, you need to climb 33 steps and the same number to get back downOnly visitors with mobility problems can get to the upper chapel by lift. In this case, ask the staff present to accompany themJ

As soon as you arrive, you can report to the security guards at the visitors' entrance.

There is 1 wheelchair available for people who have difficulty moving around and standing. Ask the ticket inspectors for details.

You can contact the Euromusic Concerts organisers directly on 01 42 77 65 65 or visit their website: https://www.euromusicproductions.fr

• The visit document We can provide you with visit documents translated into 11 languages. Do the right thing! Help us to recycleAfter your visit, you can return the leaflet to a recycling box set up just before you leave the monument.
• Guided tour (in French only) - duration 45 minsYoucan take a guided tour every day at 11am and 3pm, subject to the availability of an agent. You can find out more at the monument reception desk. The icing on the cake: there's no extra charge on your ticket! In this case, we advise you to book the 10.30 am or 2.30 pm entry slot so you don't miss the start of the tour.
• Children's booklet (in French only) - from 6 years oldRequest it from reception!